Privacy

1. Scope

This Privacy Policy explains how Portrait123 collects, uses, stores, and shares personal data when you use our website and services (including AI portrait generation and print ordering).

2. Data We Collect

Depending on your activity, we may collect:

• Contact details (such as email address and name, when provided).
• Uploaded media and generation settings (e.g. image, selected style, portrait metadata).
• Transaction and order information (items, shipping details, order status, payment-related references).
• Technical and anti-abuse data (IP-based geolocation, VPN risk signals, device fingerprint, and request metadata).
• Support communications (messages sent through the contact form or support email).

3. How We Use Data

We use collected data to:

• Generate and deliver portrait previews and final outputs.
• Process purchases and manage print fulfillment.
• Communicate updates, confirmations, and support responses.
• Detect fraud, enforce preview limits, and protect platform integrity.
• Operate, maintain, and improve service reliability.

4. Legal Bases

Where applicable law requires a legal basis, we process data on one or more of the following: performance of a contract (service delivery), legitimate interests (security, abuse prevention, and operations), consent (where required), and legal obligations.

5. Sharing and Processors

We may share data with trusted service providers that support our operations, such as hosting/infrastructure, storage, payment processing, email delivery, analytics, and production partners. These parties process data on our behalf under appropriate contractual safeguards.

We may also disclose data when required by law, regulation, or to protect rights, safety, and service integrity.

6. Data Retention

We retain personal data only as long as needed for the purposes described in this policy, including service delivery, dispute handling, fraud prevention, and legal/accounting requirements. Retention periods may vary by data type.

7. Cookies and Analytics

We may use cookies and similar technologies for core site functionality, performance measurement, and abuse prevention. You can manage browser-level cookie settings, though some features may not function correctly if disabled.

8. Security

We apply reasonable technical and organizational safeguards to protect data. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. International Transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

10. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request data portability. You may also have the right to lodge a complaint with a supervisory authority.

To submit a privacy request, contact us at the address below.

11. Children’s Privacy

The Service is not directed to children under 13 (or older where required by local law). If we learn that we collected personal data from a child without appropriate authorization, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date indicates the latest revision. Continued use of the Service after updates become effective signifies acceptance of the revised policy.

13. Contact

Questions about privacy can be sent to hello@portrait123.com.